Frequently Asked Questions
Find quick answers to the most frequently asked questions about our services.
What is DTF printing?
DTF (Direct-to-Film) is a modern printing technique in which the design is first printed onto a special film and then applied to the textile using heat. The result is a vibrant, durable print that withstands countless washes.
What is the minimum order quantity?
At Atelier, we do not have a minimum order quantity. You can order starting from just 1 piece. For larger quantities, we naturally offer attractive prices.
How long does delivery take?
Standard delivery takes 5 working days after design approval. Do you need it faster? We also offer an express service with delivery within 48 hours (subject to availability).
Can I supply my own design?
Absolutely! You can upload your own design in formats such as PNG, PDF, AI, or SVG. Don’t have a design yet? Our design team is happy to help you create the perfect design.
Which file formats do you accept?
We accept PNG, JPG, PDF, AI, EPS, and SVG files. For best results, we recommend vector files (AI, EPS, SVG) or high-resolution PNG files (minimum 300 DPI).
Is the print wash-resistant?
Yes! Our DTF prints are designed to withstand countless washes without fading or tearing. We recommend washing printed clothing inside out at a maximum of 40°C.
Do you also offer embroidery?
Yes, in addition to DTF printing, we also offer embroidery. Embroidery is ideal for a luxurious, professional look on polo shirts, shirts, and jackets.
Can I receive a proof?
Certainly! We offer a free digital proof so you can view the result before we print the entire order. A physical proof is also available upon request.
How can I pay?
We accept Bancontact, credit card (Visa, Mastercard), bank transfer, and PayPal. For companies, payment by invoice is possible upon approval.
What if I am not satisfied?
Your satisfaction is our priority. If the result does not meet your expectations, we will reprint free of charge or offer a full refund.