General Terms and Conditions

Last updated: January 1, 2025

1. General

These general terms and conditions apply to all offers, orders, and agreements of Atelier, established in Ghent, Belgium. By placing an order with Atelier, the customer accepts these terms and conditions.

2. Orders

An order is final upon receipt of the confirmation email. Atelier reserves the right to refuse orders for valid reasons. The customer is responsible for the accuracy of the provided data and files.

3. Prices and payment

All prices are in euros and include VAT, unless otherwise stated. Payment must be made within 14 days of the invoice date. Statutory interest will be charged for late payment. We accept Bancontact, credit card, bank transfer, and PayPal.

4. Delivery

The standard delivery time is 5 working days after approval of the design. Express deliveries are possible subject to availability and at an additional cost. Shipping is free for orders over €75. Atelier is not liable for delays caused by the carrier.

5. Right of withdrawal

Because these are personalized products, the right of withdrawal does not apply in accordance with Article VI.53, 3° of the Code of Economic Law. In the event of production errors, we offer a free reprint or a full refund.

6. Intellectual property

The client guarantees that submitted designs do not infringe upon the intellectual property rights of third parties. Atelier accepts no liability for infringements committed by the client.

7. Warranty and complaints

Complaints must be reported in writing within 7 working days of receipt. Atelier guarantees the quality of the print under normal use and maintenance in accordance with our washing instructions.

8. Liability

The liability of Atelier is limited to the invoice amount of the relevant order. Atelier is not liable for indirect or consequential damages.

9. Applicable law

Belgian law applies to all agreements. Disputes shall be submitted to the competent courts in Ghent.

10. Contact

For questions about these terms and conditions, please contact us via info@atelier.be or +32 9 234 56 78.