1. Who are we?

Atelier is a Belgian company specializing in textile personalization, located at Industriestraat 12, 9000 Ghent. We are responsible for the processing of your personal data as described in this privacy policy.

2. What data do we collect?

• Name and contact details (email, telephone, address)
• Company details (company name, VAT number)
• Order history and payment details
• Submitted designs and files
• Communication with our customer service
• Technical data (IP address, browser type, cookies)

3. What do we use your data for?

• Processing and fulfilling your orders
• Communicating about your order or questions
• Sending invoices and payment reminders
• Improving our website and services
• Sending newsletters (only with your permission)
• Complying with legal obligations

4. Cookies

Our website uses cookies to improve your browsing experience. You can refuse cookies via your browser settings, but this may affect the functionality of the website. We use functional cookies, analytical cookies (Google Analytics), and marketing cookies.

5. Sharing with third parties

We do not share your data with third parties, except when this is necessary for the execution of your order (e.g. transport companies), is legally required, or you have given your consent.

6. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Our website uses SSL encryption.

7. Your rights

In accordance with the AVG/GDPR, you have the right to access, rectification, erasure, restriction of processing, data portability, and objection. You can exercise these rights by contacting us via info@atelier.be.

8. Retention period

We do not retain your personal data for longer than necessary for the purposes for which it was collected. Order data is retained in accordance with the statutory retention period of 7 years.

9. Contact

For questions about our privacy policy, you can contact us via info@atelier.be or +32 9 234 56 78. You also have the right to lodge a complaint with the Data Protection Authority (www.gegevensbeschermingsautoriteit.be).